What are the three "C" priorities in CRM training for cabin crew?

The three "C" priorities in CRM (Crew Resource Management) training for cabin crew are Coordination, Cooperation, and Communication. These elements are fundamental in ensuring effective teamwork and safety in the operational environment of an aircraft.

Coordination refers to the ability of the cabin crew to work together seamlessly, aligning their activities and understanding each other’s roles during both normal operations and in emergencies. Effective coordination means that all crew members know who is responsible for what and can anticipate and support each other’s actions.

Cooperation emphasizes the importance of working together as a cohesive unit, fostering a supportive environment where cabin crew can share information and help each other. This collaboration is essential for handling the dynamic situations that can arise during flights, ensuring that the crew can respond swiftly and effectively.

Communication involves clear and open exchanges of information among crew members, as well as between the crew and the flight deck. Effective communication is crucial for ensuring that everyone is informed about any changes, situations, or decisions, which helps maintain safety and efficiency during flight operations.

These three priorities work together to enhance situational awareness, facilitate problem-solving, and improve overall safety and service on board, making them foundational concepts in CRM training for cabin crew.